Learning Management Systems Help Manage Outsourced Extensions

As any company with an outsourced extension knows, business process outsourcing (BPO) can involve certain risks. Security, disconnect, lack of motivation, and unforeseen costs are just a few. However, learning management systems (LMS) can help mitigate these risks by creating a more centralized training system, in which all employees are trained to execute the same processes. In doing so, outsourced extensions of a company are able to operate in a more unified and parallel way, and avoid the traps that so many outsourcing organizations fall into.

What are some of the risks involved in business process outsourcing, and how can a learning management system prevent them?

One risk is a disconnect between you and your outsourced extension. For that reason, a strong learning management system course that deals with compliance training topics such as communication strategies and specific processes is key.

Solid LMS training for managers is an essential implementation for BPO extensions. For example, a course in project management could help your managers review project management processes, project and team cycles, and evaluation and improvement techniques. A project management course is able to orient both staff and managers to the functions and tools needed for successful management.

Another kind of course with great benefits for managers in an outsourced post is a course that covers team dynamics and staff motivation. While most managers would agree that staff motivation is a critical element of managerial duties, many do not actually practice effective motivation, and are in the dark as to what kinds of strategies, techniques, and theories factor in.

A learning management system course that trains managers on what kind of motivation strategies actually work, and how to implement them, is a strong preventative measure against BPO risks such as a changing attitude among employees or low employee morale.

See Related Post: Learning Management System Training Nips BPO Problems in the Bud